Shipping policy

Effective date:August 6, 2026

Last updated: August 6, 2026

This Shipping Policy applies to purchases from The Prime Barrel, LLC, doing business as Prime Barrel (“Prime Barrel,” “we,” “us,” or “our”), through primebarrel.com. It forms part of our Terms of Service.

Where We Ship

We offer shipping to many destinations within the United States and may offer or arrange shipping to eligible international destinations. Shipping availability depends on the products ordered, destination, applicable law, licensing requirements, carrier availability, customs requirements, and other operational considerations.

A destination appearing during checkout does not guarantee that every product may lawfully or operationally be shipped there. We may request additional information, use an authorized fulfillment or delivery provider, divide an order into separate shipments, decline a shipment, or cancel and refund an order if we determine that fulfillment is unavailable or not legally permitted.

Alcoholic beverages will be sold, fulfilled, shipped, and delivered only where legally permitted. Certain products may be available only in specified jurisdictions. We do not ship alcohol to prohibited locations, and we may restrict delivery to residences or other eligible addresses where required. Orders may not be redirected or forwarded to an ineligible destination.

Domestic shipping is FREE on purchases of 3 bottles or more, or flat $25 otherwise. Internationally, shipping rates vary based on the destination, weight, and dimensions of the package. You will see the actual shipping quote in the cart before needing to submit the payment. Please also note that you will be on the hook for paying all necessary local taxes and customs duties.

Age and Identification Requirements

You must be at least 21 years old to order or receive alcoholic beverages. A valid, unexpired government-issued photo identification and an adult signature may be required before fulfillment or at delivery.

Alcohol will not be delivered to anyone who:

• is under 21;

• cannot provide acceptable identification when requested;

• appears visibly intoxicated; or

• is located at an address where delivery is prohibited.

Alcohol will not be left unattended. You are responsible for ensuring that an eligible adult is available to receive the shipment. Carriers may make a limited number of delivery attempts or hold a shipment for pickup at an eligible facility.

Processing and Shipment Timing

Processing and shipment estimates may be stated on a product page, at checkout, or in an order confirmation. Limited releases, single-barrel selections, presales, personalized products, memberships, tasting kits, and products awaiting release or regulatory approval may have longer processing times.

If no shipment period is stated, we will ship within the period required by applicable law. If we cannot ship within the promised period, we will provide any delay notice, revised shipment date, cancellation option, request for consent, and refund required by law.

Delivery dates shown after shipment are carrier estimates unless expressly identified as guaranteed. Weather, carrier interruptions, customs, age verification, holidays, address issues, and events outside our reasonable control may affect delivery. These circumstances do not eliminate rights available under applicable law.

Rates, Promotions, Taxes, and Duties

Available shipping rates and promotions are displayed at checkout. Unless an offer expressly states otherwise, promotions may be changed or withdrawn before an order is accepted and may be subject to minimum quantities, eligible products, geographic limitations, or other disclosed conditions.

For international or cross-border shipments, the recipient may be responsible for import authorization, customs clearance, duties, taxes, brokerage charges, storage charges, local delivery fees, and other destination charges. These amounts may not be included at checkout. The recipient is the importer of record where applicable unless we expressly agree otherwise.

We are not responsible for a customs authority’s refusal to admit a shipment that was ordered contrary to destination-country requirements, but we will provide any refund required by applicable law. Shipping, return, customs, and disposal charges may be deducted from a discretionary refund where lawful and clearly disclosed.

Address Accuracy and Delivery Problems

You are responsible for providing a complete, accurate, and lawful delivery address. Contact us immediately if you discover an error. We cannot guarantee an address change after fulfillment begins.

If a shipment is returned because of an incorrect address, refusal, failure to provide identification, absence of an eligible adult, nonpayment of destination charges, or another circumstance attributable to the recipient, we may charge reasonable redelivery, return, storage, or restocking costs to the extent permitted by law and disclosed before the charge. Alcohol returned by a carrier may not always be legally eligible for reshipment.

Damage, Loss, and Incorrect Items

Inspect your shipment promptly. If an item is missing, damaged, leaking, defective, or incorrect, contact us at hello@primebarrel.com as soon as reasonably possible and include the order number, a description of the issue, and photographs of the product and packaging when available.

Do not discard the product or packaging until we tell you it is no longer needed for inspection or a carrier claim. Failure to preserve available evidence may affect our ability to pursue the carrier but does not eliminate a non-waivable consumer right.

Optional shipping protection may provide faster or additional claim handling, but purchasing it is not a condition of receiving remedies otherwise required by law or our Refund Policy.

Title and Risk of Loss

Except where applicable law provides otherwise, title and risk of loss pass to the purchaser when the order is delivered to the lawful recipient. Our use of a carrier does not limit responsibility or remedies that cannot legally be excluded.

Contact Us

Questions about shipping should be sent to:

The Prime Barrel
3521 V Street NE, Unit 0311
Washington, DC 20018
Email: hello@primebarrel.com
Phone: 718-388-9463
D.C. alcoholic beverage license: ABRA-125566