Refund policy

Effective date:August 6, 2026

Last updated: August 6, 2026

This Refund Policy applies to purchases from The Prime Barrel, LLC, doing business as Prime Barrel (“Prime Barrel,” “we,” “us,” or “our”), through primebarrel.com. It forms part of our Terms of Service.

General Rule

Because alcoholic beverages, limited releases, single-barrel selections, tasting kits, event reservations, and digital assets may be perishable, scarce, specially allocated, regulated, or immediately delivered, sales are generally final once an order is accepted, except as stated in this Policy or required by law.

Nothing in this Policy limits a warranty, cancellation right, refund right, chargeback right, or other consumer protection that cannot lawfully be waived.

Order Cancellations

Contact us immediately at hello@primebarrel.com if you want to cancel or change an order. We may be unable to cancel or change an order after acceptance, allocation, minting, shipment, or fulfillment begins.

If we cancel an order after payment, we will refund the appropriate amount to the original payment method. If we cannot ship within the stated time, we will provide the notices, cancellation options, requests for consent to delay, and refunds required by applicable law.

Damaged, Defective, Missing, or Incorrect Products

Inspect your order promptly after delivery. Contact us as soon as reasonably possible if an item is damaged, leaking, defective, missing, or different from what you ordered. Include:

• your order number;

• a description of the issue;

• photographs of the product, shipping carton, internal packaging, label, and damage when available; and

• any other information reasonably needed to evaluate the claim.

Keep the product and all packaging until we tell you they are no longer needed. Depending on the circumstances and applicable law, we may replace the item, issue a full or partial refund, provide store credit with your agreement, or offer another appropriate remedy.

We may pursue a carrier claim, but settlement or payment by the carrier is not a condition of providing a remedy that Prime Barrel is legally required to provide. Optional shipping protection may affect claim timing or provide additional coverage, but it does not replace non-waivable rights.

Failed Adult-Signature or Identification Delivery

No alcohol will be delivered without any identification, age verification, adult signature, or sobriety determination required by law or carrier policy. If delivery fails because no eligible adult is available, the recipient cannot provide acceptable identification, the recipient is under 21 or visibly intoxicated, the address is ineligible, or the recipient refuses delivery without a legally valid reason, the order may be returned.

Where lawful, a refund may be reduced by reasonable shipping, return, storage, redelivery, customs, disposal, or restocking costs attributable to the failed delivery. We will disclose and obtain authorization for any new charge when required by law.

Alcoholic Beverages

We do not accept discretionary returns of alcoholic beverages merely because of taste, preference, label variation, packaging changes, normal fill-level variation, or a change of mind. A product description, applicable written warranty, or non-waivable legal right may provide a remedy in other circumstances.

Do not ship alcohol back to us without written authorization. Alcohol-return laws and carrier rules vary, and an unauthorized return may be refused or destroyed.

Non-Alcohol Merchandise

Unless a product page states a different policy, unopened and unused non-alcohol merchandise in original condition may be considered for return if you contact us within 14 days after delivery. Return authorization is required. The purchaser is responsible for return shipping unless the item is defective, damaged, incorrect, or applicable law provides otherwise.

Personalized items, opened consumables, gift cards, clearance items identified as final sale, and hygiene-sensitive products are not eligible for discretionary return.

Memberships and Digital Assets

Membership and digital-asset transactions are governed by our Membership and Digital Asset Terms. Blockchain transactions may be irreversible. Except where required by law or expressly stated in the applicable offer, membership and digital-asset purchases are final after the applicable token or access credential has been delivered, transferred, or minted.

Contact us promptly if you were charged but the promised membership or digital asset was not delivered. Market-price changes, loss of a wallet credential, transfer to an incompatible address, unauthorized third-party marketplace activity, or inability to resell generally does not create a refund right, except to the extent caused by our breach or otherwise required by law.

Events and Experiences

Tastings, barrel selections, trips, and other events may have separate cancellation terms disclosed before purchase. If Prime Barrel cancels an event and does not provide a reasonably comparable rescheduled event accepted by you, we will refund the amount paid to Prime Barrel for the cancelled event, except for separately disclosed nonrefundable third-party costs to the extent permitted by law.

Refund Method and Timing

Approved refunds are generally issued to the original payment method. Processing times vary by payment provider. We will issue refunds within any period required by applicable law. Original shipping, adult-signature, customs, or similar charges are not refundable for discretionary returns unless expressly stated, but required refunds will include all amounts required by law.

Contact Us

Submit a request to:

The Prime Barrel
3521 V Street NE, Unit 0311
Washington, DC 20018

Email: hello@primebarrel.com
Phone: 718-388-9463
D.C. alcoholic beverage license: ABRA-125566